Since these are health and personal devices that are inserted into the body, unfortunately, we cannot offer you a refund or exchange. Please do not send your purchase back to the manufacturer.
We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, please send us an email via our Contact form. This must be reported to us within 5 days of receiving the product.
If you are unhappy with any of your purchases and feel it may be defective due to a manufacturing fault, please do get in contact with us through our Contact form. Please do provide as much information as possible concerning the product and the order.
If you are a consumer and return a defective Product to us (which must be by post) we will examine the returned Product and will notify you of your replacement via e mail within a reasonable period of time. We will usually process the replacement due to you as soon as possible and, in any case within 30 (THIRTY) calendar days of the day we confirmed to you via email that you were entitled to a replacement for the defective Product. Products returned by you because of a defect will be replaced, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
To return your product, you should mail your product to: 1010 Hamilton Street, Vancouver, BC, Canada V6B 2R9